Frequently Asked Questions
We’re here to
help you!
We have provided you with some Frequently Asked Questions by our customers.
If you have any questions that may not be answered here, please feel free to send us an email or call us.
Order Hotline 020 8202 1711
020 8202 1711
Delivery & Returns
Local delivery for orders under £80: Cost £3.99
Delivery for extended area (surrounding area near local delivery) orders under £100: Cost £5.99
Deliver for everywhere else: Cost £8.99
No. We do not offer same day delivery for Passover. We offer next day delivery if your order is placed by 5pm.
We do not offer time-slots for delivery as we cannot guarantee exact times. However you could include your preferred times in your order notes and we will try stick to it.
Yes. We offer a “Click & Collect” option as on the checkout page. You can select which store you wish to collect from.
Yes. You can select a date for delivery up to 14 days in advance. This option is available on the checkout page.
Product returns are subject to conditions. If the item has been delivered and arrives damaged, you may return it for a refund or exchange. Delivery charges are non-refundable in the event of a return. If the product you wish to replace is unavailable, we will offer you an alternate product of your choice for the same value.
Ordering and Changes
Yes. If you have created an account with our online store, you will be able to check the progress of your order as well as other features. You can also re-order previous items and update your accounts details.
Yes. It is possible to change your order. You can email WhatsApp +442082021711 or call us on 020 8202 1711 with the changes. You can send an email order change to online@b-kosher.co.uk
Yes. You can re-order your past orders. To do this, please log in to your account to view your past order and simply select the ‘BUY AGAIN’ option.
If your order has not arrived, you can call or send us a Whatsapp message to +442082021711 or email online@b-kosher.co.uk.
If your order is missing items, it may due to not being available in stock and you would not have been charged. If you have been charged, you can call or send us a Whatsapp message to +442082021711 or email online@b-kosher.co.uk.
If any item/s in your order is damaged, Please contact us on 020 8202 1711 or email online@b-kosher.co.uk
Customers can make one additional order before delivery and we will remove delivery charge.
Please Note: Adding items to already placed orders before delivery is an add-on and not a new order or separate order. Please also ensure that you write the changes to your order in the order notes on the checkout page.
Payment
We accept Debit/Credit cards. Items will not be delivered until full payment has cleared.
Yes. We use secure online encryption with our merchant bank to ensure that online payments are safe for our customers. We do not store your payment card details as this is held with the merchant bank only.
If you are having trouble making payment online, please check that you have correctly filled in the necessary fields during checkout and try again. If the problems continue, please call us or send us an email.
My Account
Please use the forgotten password link on the login page. Instructions on how to set up a new password will be sent to your registered email address. If you don’t get the email, please check your junk/spam folder. You may also need to add BKosher as a trusted sender, so our emails can reach your inbox.
To change your password, you’ll need to log in to your account on the website. Select ‘My account’, then select ‘Change password’’. Type in your current password, in the first field, then your new one in the next field, re-enter and select ‘Save changes’.
To update your personal details, you’ll need to log in to your account on the website. Select ‘My account’. Under ‘My details’, you’ll see a list of information you can view and update. Select the details you want to amend and follow the simple on-screen instructions.